FAQs
❓ Frequently Asked Questions
Welcome to the Hushform Help Center
We’ve gathered answers to the most common questions our customers ask. Still need help? Reach out anytime at hushform@gmail.com
📦 Orders & Shipping
When will my order ship?
Orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking info once it’s on the way.
How long does shipping take?
Standard shipping typically takes 7–15 business days, depending on your location. Some items may arrive sooner or ship separately.
Do you ship internationally?
Yes! Hushform ships worldwide. If you don’t see your country at checkout, just email us and we’ll assist you.
🔄 Returns & Refunds
What’s your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. For full details, visit our Return Policy page.
How do I start a return or exchange?
Email us at hushform@gmail.com with your order number and reason for the return. Include photos if your item is damaged or incorrect.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.
🧘 Product Questions
Can I use any essential oil in the diffuser?
Yes — we recommend using water-soluble essential oils for best performance and to avoid clogging the diffuser.
Do the jellyfish move automatically?
Yes! The built-in motor creates a gentle current that makes the jellyfish float and move naturally once the device is on.
Can I leave it running overnight?
Absolutely — the diffuser is whisper-quiet and features auto shut-off when the water runs low, making it safe for overnight use.
💬 Still need help?
No problem — we're here for you!
📧 Email us anytime at hushform@gmail.com and we’ll get back to you within 24–48 hours (Monday to Friday).